Business sectors and their environments
Three types of business sectors and classification of challenges according to the three business environments.
Quality of performance
Quality concepts and differences, benefits of good quality management systems, quality indicators per business function, meaning of TQM, impact of five TQM elements, quality circles, PDCA model, impact of poor TQM implementation, and reducing cost of quality.
Management and leadership
Differences between management and leadership, application of five leadership styles, impact of democratic and autocratic leadership, impact of laissez-faire/free-reign, charismatic and transactional styles, leadership theories, and the role of personal attitude in success and leadership.
Investment: Securities
Functions of the JSE, investment decision factors, types of investment opportunities and risk factors, impact of four forms of investment, types of preference shares, differences between ordinary and preference shares, investment concepts, simple vs compound interest, calculations and recommendations based on calculations.
Investment: Insurance
Non-compulsory insurance (concepts, insurable vs non-insurable risk, principles, average clause, advantages). Compulsory insurance (types, UIF benefits, differences between compulsory and non-compulsory).
Team performance and conflict management
Team performance assessment criteria, stages of team development, team dynamics theories, causes of conflict, conflict resolution techniques, grievances vs conflict, dealing with difficult personalities and employees.
Revision and assessment
Revision and assessment for Term 2 content.
Business sectors and their environments
Three types of business sectors and classification of challenges according to the three business environments.
Quality of performance
Quality concepts and differences, benefits of good quality management systems, quality indicators per business function, meaning of TQM, impact of five TQM elements, quality circles, PDCA model, impact of poor TQM implementation, and reducing cost of quality.
Management and leadership
Differences between management and leadership, application of five leadership styles, impact of democratic and autocratic leadership, impact of laissez-faire/free-reign, charismatic and transactional styles, leadership theories, and the role of personal attitude in success and leadership.
Investment: Securities
Functions of the JSE, investment decision factors, types of investment opportunities and risk factors, impact of four forms of investment, types of preference shares, differences between ordinary and preference shares, investment concepts, simple vs compound interest, calculations and recommendations based on calculations.
Investment: Insurance
Non-compulsory insurance (concepts, insurable vs non-insurable risk, principles, average clause, advantages). Compulsory insurance (types, UIF benefits, differences between compulsory and non-compulsory).
Team performance and conflict management
Team performance assessment criteria, stages of team development, team dynamics theories, causes of conflict, conflict resolution techniques, grievances vs conflict, dealing with difficult personalities and employees.
Revision and assessment
Revision and assessment for Term 2 content.